Returns and refunds

Marova is not taking orders yet. This is the policy that will apply to orders.

Your rights

Your rights under the New Zealand Consumer Guarantees Act apply to everything we sell. If a product is faulty, is not as described, or does not arrive, you are entitled to a repair, replacement or refund as the Act provides. This page does not limit those rights.

Faulty, wrong or damaged items

Email [email protected] with your order number and a photo of the problem. We will tell you the next step, which is a replacement or a refund to your original payment method.

Changed your mind

Because each order is packed and sent to you directly by our fulfilment supplier, a change-of-mind return depends on the supplier's own return terms for that product. We state those on the product page before you buy. If a product page does not offer change-of-mind returns, we do not offer them for that product.

Return address

Do not post anything back until we have given you a return address and instructions by email. Items sent without them may not reach us.